We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Lead Representative for Print Production and Fleet at Canon. As a global leader in imaging and business solutions, Canon is dedicated to providing exceptional service and support to our clients. In this role, you will be responsible for managing and coordinating print production and fleet services for our clients, ensuring their needs are met with the highest level of quality and efficiency. We are looking for someone with a strong background in client service, excellent communication skills, and the ability to thrive in a fast-paced environment. If you are passionate about delivering top-notch service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.
Act as the main point of contact for clients regarding print production and fleet services, providing exceptional customer service and support.
Manage and coordinate print production and fleet services for clients, ensuring all projects are completed accurately and on time.
Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet their specific requirements.
Collaborate with various departments, such as sales, production, and logistics, to ensure seamless communication and execution of client projects.
Monitor and analyze client feedback and satisfaction, making necessary adjustments and improvements to enhance the overall client experience.
Handle and resolve any client complaints or issues promptly and professionally.
Communicate and educate clients on Canon’s products, services, and technologies, ensuring they are utilizing them effectively.
Stay up-to-date on industry trends and advancements in print production and fleet services, and share knowledge with clients and colleagues.
Train and mentor junior team members, providing guidance and support to ensure they deliver high-quality service to clients.
Manage and maintain accurate records of client interactions, orders, and project details.
Continuously identify opportunities for process improvement and implement efficient solutions to enhance service delivery.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications
Strong Communication Skills: A Client Service Lead Representative At Canon Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Clients, Team Members, And Other Stakeholders.
Print Production And Fleet Management Experience: This Role Requires A Thorough Understanding Of Print Production Processes And Fleet Management, Including Knowledge Of Various Printing Technologies, Materials, And Equipment.
Customer Service Experience: The Ideal Candidate Should Have Extensive Customer Service Experience, With A Proven Track Record Of Building And Maintaining Strong Relationships With Clients.
Leadership Skills: As A Client Service Lead Representative, The Ability To Lead And Motivate A Team Is Crucial. The Candidate Should Possess Strong Leadership Skills, Including The Ability To Delegate Tasks, Provide Guidance, And Resolve Conflicts.
Attention To Detail: Attention To Detail Is Critical In This Role, As The Client Service Lead Representative Will Be Responsible For Managing Multiple Projects And Ensuring That All Deliverables Meet Canon’s High-Quality Standards.
Required Skills
Communication
Time Management
Multitasking
Attention To Detail
Customer Service
Relationship Building
Teamwork
Fleet Management
Organization
Print Production
Problem-Solving
Technical Proficiency
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
