Welcome to the exciting world of Canon, where innovation and technology are at the forefront of our operations. As a leading provider of imaging and optical products, we are seeking a highly skilled Technician, Field Svc II to join our dynamic team. In this role, you will have the opportunity to utilize your technical expertise and problem-solving skills to provide exceptional on-site service to our valued customers. If you are a driven individual with a passion for technology and a strong customer service mindset, we invite you to apply for this position. Join us at Canon and be a part of our mission to deliver superior imaging solutions to the world.
Provide exceptional on-site service to Canon’s customers, ensuring their satisfaction and maintaining strong relationships with them.
Utilize technical expertise to diagnose and troubleshoot issues with Canon’s imaging and optical products.
Effectively communicate with customers to understand their needs and provide appropriate solutions.
Collaborate with team members and other departments to resolve complex technical problems.
Maintain accurate records of service calls, repairs, and parts inventory.
Keep up-to-date with the latest technological advancements in the imaging industry to provide the best service to Canon’s customers.
Adhere to company policies and procedures, including safety protocols, while performing on-site services.
Work independently and manage time efficiently to meet service deadlines.
Provide timely and detailed reports to management regarding service activities, customer feedback, and any issues encountered.
Continuously strive to improve customer satisfaction and provide feedback to enhance Canon’s products and services.
Where is this job?
This job is located at Horsham, PA, USA
Job Qualifications
Technical Knowledge And Expertise: A Technician, Field Svc Ii At Canon Should Have A Strong Understanding Of Various Technical Concepts And Be Able To Troubleshoot And Repair Complex Electronic And Mechanical Equipment.
Customer Service Skills: As This Role Involves Interacting With Customers On A Regular Basis, Strong Customer Service Skills Are Essential. The Candidate Should Be Able To Communicate Effectively, Remain Patient, And Handle Customer Complaints Professionally.
Experience In Field Service: Candidates Should Possess A Minimum Of 3-5 Years Of Experience In A Field Service Role, Preferably In The Technology Or Imaging Industry. This Experience Should Include On-Site Troubleshooting, Maintenance, And Repairs Of Equipment.
Time Management And Organizational Skills: The Ability To Manage Time Effectively And Prioritize Tasks Is Crucial For A Technician, Field Svc Ii. They Should Also Have Strong Organizational Skills To Keep Track Of Service Calls, Equipment Inventory, And Documentation.
Technical Certifications: Canon Typically Looks For Candidates Who Have Completed Technical Certifications, Such As A+ Or N+ For Computer Hardware And Networking, Or Specific Certifications For Imaging Equipment. These Certifications Demonstrate The Candidate’s Proficiency And Commitment To The Field.
Required Skills
Networking
Troubleshooting
Communication
Time Management
Technical Support
Customer Service
Equipment Maintenance
Problem-Solving
Software Installation
Hardware Repair
Remote Access
Diagnostic Tools
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
