Are you a highly skilled and motivated individual with a passion for troubleshooting and problem-solving? Are you seeking a challenging and dynamic role in the field of biotechnology and healthcare? Look no further than Beckman Coulter’s Field Service Engineer position! As a Field Service Engineer, you will have the opportunity to use your technical expertise and customer service skills to provide exceptional support to our clients. Your contributions will directly impact the functioning of our cutting-edge laboratory equipment and ultimately, the lives of patients around the world. We are seeking a dedicated and driven individual with a background in engineering, science, or a related field. If you are ready to join a global leader in the healthcare industry and make a difference in the world, we encourage you to apply for this exciting opportunity.
Provide exceptional technical support and troubleshooting for Beckman Coulter’s cutting-edge laboratory equipment.
Utilize strong problem-solving skills to diagnose and resolve issues for clients in a timely manner.
Serve as a primary point of contact for customer inquiries and concerns, demonstrating excellent customer service skills.
Conduct in-depth training for clients on the proper use and maintenance of our equipment.
Collaborate with cross-functional teams to ensure efficient and effective resolution of technical issues.
Maintain accurate records of service calls, repairs, and customer interactions.
Keep up-to-date with industry advancements and product knowledge to provide clients with the most relevant and accurate information.
Proactively identify and address potential issues with equipment and provide recommendations for improvement.
Adhere to company safety protocols and guidelines while working on-site at client locations.
Represent Beckman Coulter in a professional and positive manner.
Travel to various client locations to provide on-site support and service.
Participate in training and development opportunities to enhance technical and customer service skills.
Collaborate with sales teams to identify opportunities for equipment upgrades and new product sales.
Maintain a high level of organization and efficiency in managing service schedules and priorities.
Contribute to a positive and collaborative team culture within the service department.
Where is this job?
This job is located at Sioux Falls, SD, USA
Job Qualifications
Bachelor’s Degree In Engineering Or A Related Field, With A Focus On Electrical Or Mechanical Engineering.
At Least 3-5 Years Of Experience In A Similar Role As A Field Service Engineer, Preferably In The Medical Device Industry.
Proficient In Troubleshooting And Repairing Complex Instrumentation And Equipment.
Strong Communication And Customer Service Skills, With The Ability To Effectively Interact With Clients And Provide Technical Support.
Knowledge Of Regulatory Standards And Compliance Requirements For Medical Equipment, Such As Fda And Iso.
Required Skills
Quality Assurance
Time Management
Technical Support
Customer Service
Instrumentation Knowledge
Equipment Maintenance
Documentation Skills
Problem-Solving
Electrical
Field Repairs
Diagnostic Troubleshooting
Calibration Procedures
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Interpersonal Skills
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
