At Beckman Coulter, we are seeking a highly motivated and experienced Commercial Services Manager to join our team. As a global leader in the life sciences industry, we are committed to providing our customers with the best products and services, and we need someone with a strong background in commercial services to help us achieve that goal. We are looking for an individual who is passionate about customer satisfaction and has a proven track record of successfully managing commercial services. If you are a driven, organized, and customer-focused professional with a strong business acumen, we want you to join our team and help us continue to provide exceptional service to our clients.
Develop and implement commercial services strategies to drive customer satisfaction and retention.
Manage a team of commercial services professionals, providing guidance, support, and training to ensure high-quality service delivery.
Collaborate with cross-functional teams to identify and address customer needs and concerns.
Monitor and analyze key performance indicators to evaluate the effectiveness of commercial services and make recommendations for improvement.
Conduct regular market analyses to identify potential areas for growth and expansion in the commercial services sector.
Oversee the development and management of customer contracts, ensuring compliance with company policies and procedures.
Work closely with sales and marketing teams to develop and implement pricing strategies for commercial services.
Build and maintain strong relationships with key customers to understand their needs and provide exceptional service.
Ensure timely and accurate billing and invoicing processes for commercial services.
Stay up-to-date with industry trends, advancements, and best practices to continuously improve commercial services offerings.
Collaborate with senior management to develop and achieve commercial services goals and objectives.
Communicate and present commercial services performance to senior management on a regular basis.
Manage budget and resources effectively to optimize commercial services operations.
Ensure compliance with all relevant regulations and laws governing commercial services.
Foster a positive and collaborative work environment within the commercial services team.
Where is this job?
This job is located at Little Chalfont, UK
Job Qualifications
Bachelor’s Degree In Business Administration, Marketing, Or A Related Field
Minimum Of 5 Years Of Experience In Sales Or Business Development In The Healthcare Industry
Strong Understanding Of Commercial And Financial Principles, With Proven Experience In Managing Budgets And Achieving Revenue Targets
Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Key Stakeholders And Clients
Experience In Managing A Team And Leading Them To Success, With A Track Record Of Developing And Implementing Effective Sales Strategies.
Required Skills
Project Management
Data Analysis
Time Management
Contract Negotiation
Business Development
Product Knowledge
Presentation Skills
Customer Relations
Team Leadership
Market Analysis
Sales Strategy
Budget Planning
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Interpersonal Skills
Critical Thinking
Teamwork
Adaptability
Problem-Solving
