Welcome to Beckman Coulter, a leading provider of diagnostic and life science solutions. We are currently seeking a highly skilled and motivated Field Service Engineer to join our team in the Raleigh / Durham, NC territory. In this role, you will have the opportunity to work with cutting-edge technology and make a significant impact on the healthcare industry. As a Field Service Engineer, you will be responsible for providing exceptional technical support and service to our customers, ensuring the highest level of customer satisfaction. If you possess a strong technical background, excellent communication skills, and a passion for solving complex problems, we encourage you to apply for this exciting opportunity.
Provide exceptional technical support and service to customers in the Raleigh / Durham, NC territory.
Troubleshoot and resolve complex technical issues related to Beckman Coulter diagnostic and life science solutions.
Install, maintain, and repair Beckman Coulter equipment at customer sites.
Ensure the highest level of customer satisfaction by promptly responding to customer inquiries and concerns.
Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve product performance.
Proactively identify and communicate potential product or service issues to management.
Keep accurate records of service calls, expenses, and inventory in accordance with company guidelines.
Stay current with industry advancements and attend training sessions to enhance technical knowledge and skills.
Adhere to company safety policies and procedures while performing job duties.
Represent Beckman Coulter in a professional manner and maintain positive relationships with customers at all times.
Where is this job?
This job is located at Raleigh, NC, USA
Job Qualifications
Bachelor’s Degree In Engineering Or Related Field
Minimum Of 3 Years Of Experience In Field Service Or Related Technical Role
Knowledge And Experience In Troubleshooting And Repairing Complex Laboratory Equipment
Excellent Communication And Interpersonal Skills To Effectively Interact With Customers And Colleagues
Ability To Work Independently And Manage A Territory, Including Travel To Customer Sites As Needed.
Required Skills
Troubleshooting
Data Analysis
Communication
Time Management
Problem Solving
Customer Service
Analytical Thinking
Quality Control
Equipment Maintenance
Project
Technical Expertise
Field Training
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
Empathy
