Are you a driven and technically skilled individual looking for a challenging and rewarding career in the medical technology industry? Look no further than Beckman Coulter! We are seeking a highly motivated Field Service Engineer to join our team and support our customers in a designated territory. In this role, you will have the opportunity to use your expertise in servicing and maintaining our cutting-edge diagnostic equipment, while providing exceptional customer service. If you have a passion for problem-solving, excellent communication skills, and a background in engineering or a related field, we want to hear from you! Join us at Beckman Coulter and be a part of our mission to improve the health of people around the world.
Conduct routine maintenance and repairs on Beckman Coulter diagnostic equipment in a designated territory.
Troubleshoot and diagnose technical issues with equipment, utilizing knowledge of engineering principles and problem-solving skills.
Provide exceptional customer service to our clients, including timely and thorough communication, addressing concerns and providing solutions.
Collaborate with internal teams to ensure timely delivery and installation of equipment, as well as proper training for customers.
Maintain detailed and accurate records of service calls, repairs, and equipment inventory.
Stay up-to-date on industry trends and advancements to ensure the highest level of service and support for customers.
Travel to customer sites, including hospitals, clinics, and laboratories, to perform service calls and installations.
Adhere to all safety protocols and procedures while performing service calls and handling equipment.
Identify opportunities for improvement in service processes and collaborate with team members to implement changes.
Develop and maintain strong relationships with customers, acting as a trusted advisor and providing technical expertise and support.
Participate in training and development opportunities to continually enhance technical skills and knowledge of Beckman Coulter products and services.
Represent Beckman Coulter in a professional manner at all times, reflecting the company’s values and commitment to excellence.
Act as a brand ambassador for Beckman Coulter, promoting our products and services to potential customers.
Where is this job?
This job is located at Tampa, FL, USA
Job Qualifications
Bachelor’s Degree In Engineering Or A Related Field: A Field Service Engineer At Beckman Coulter Is Expected To Have A Strong Technical Background And Understanding Of Engineering Principles.
Prior Experience In Servicing And Troubleshooting Laboratory Equipment: Beckman Coulter Deals With Highly Complex And Sophisticated Laboratory Equipment, And Therefore, Candidates Should Have Prior Experience In Servicing And Troubleshooting Such Equipment.
Excellent Communication And Customer Service Skills: As A Field Service Engineer, You Will Be Interacting With Clients On A Daily Basis. Therefore, Strong Communication Skills And The Ability To Provide Excellent Customer Service Are Essential For This Role.
Ability To Work Independently And In A Team: Field Service Engineers At Beckman Coulter Are Often Required To Work Independently, But Also Collaborate With Other Team Members To Resolve Complex Technical Issues. Therefore, Candidates Should Have The Ability To Work Effectively Both Independently And In A Team.
Willingness To Travel Extensively: This Role Involves Frequent Travel To Different Client Sites Within A Designated Territory. Candidates Must Be Willing And Able To Travel Extensively And Have A Valid Driver’s License.
Required Skills
Project Management
Time Management
Technical Support
Problem Solving
Customer Service
Quality Control
Preventative Maintenance
Equipment Installation
Diagnostic Testing
Software Proficiency
Equipment Troubleshooting
Calibration
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Organization
Teamwork
Adaptability
Problem-Solving
