Welcome to JCPenney, where we value customer service and providing top-notch shopping experiences for our guests. We are currently seeking a Sales Floor Supervisor to join our team and help us continue to elevate our customer service standards. As a Sales Floor Supervisor, you will play a crucial role in leading and motivating our sales team to achieve targets and provide exceptional customer service. We are looking for a dynamic and driven individual who is passionate about delivering results and creating a positive work environment for our team. If you have a strong background in sales and leadership, along with a passion for customer satisfaction, we would love to hear from you. Read on for more information about this exciting opportunity!
Lead and motivate the sales team to achieve sales targets and provide exceptional customer service.
Ensure that all team members are adhering to company policies and procedures.
Train new team members on sales techniques, customer service standards, and product knowledge.
Monitor and analyze sales data to identify areas for improvement and implement strategies to increase sales.
Create and maintain a positive work environment for the sales team by fostering open communication, teamwork, and recognition.
Handle customer inquiries and complaints in a timely and professional manner.
Ensure that the sales floor is properly stocked, clean, and organized at all times.
Collaborate with other departments, such as merchandising and marketing, to ensure cohesive and effective operations.
Stay up-to-date with industry trends and competitors’ strategies to continuously improve our customer service standards.
Conduct performance evaluations and provide regular feedback and coaching to team members to enhance their skills and performance.
Schedule and assign tasks to team members to ensure efficient and effective operations.
Lead by example by providing exceptional customer service and driving sales personally.
Collaborate with store management to develop and implement sales strategies and promotions.
Adhere to all safety and security protocols to ensure the safety of customers and team members.
Continuously strive to uphold the company’s values and promote a positive image of JCPenney to customers and the community.
Where is this job?
This job is located at Waterbury, CT, USA
Job Qualifications
Leadership Skills: A Sales Floor Supervisor At Jcpenney Should Have Experience In Managing And Supervising A Team Of Sales Associates. They Should Possess Strong Leadership Skills To Effectively Delegate Tasks, Motivate Employees, And Ensure Productivity On The Sales Floor.
Sales Experience: A Successful Sales Floor Supervisor Should Have Previous Experience In Sales, Preferably In A Retail Environment. They Should Have A Strong Understanding Of Sales Techniques And Be Able To Train And Coach Employees To Improve Their Sales Skills.
Customer Service Skills: As A Representative Of Jcpenney, A Sales Floor Supervisor Must Have Excellent Customer Service Skills. They Should Be Able To Handle Customer Complaints And Ensure A Positive Shopping Experience For All Customers.
Organizational Skills: A Sales Floor Supervisor Should Have Excellent Organizational Skills To Effectively Manage Inventory, Create Schedules, And Ensure The Sales Floor Is Properly Stocked And Merchandised.
Communication Skills: Effective Communication Is Crucial For A Sales Floor Supervisor To Effectively Communicate With Their Team, Upper Management, And Customers. They Should Have Strong Verbal And Written Communication Skills To Ensure Clear And Effective Communication At All Times.
Required Skills
Inventory Management
Communication
Time Management
Product Knowledge
Multitasking
Customer Service
Visual Merchandising
Team Leadership
Problem-Solving
Coaching And Training
Sales Performance
Soft Skills
Communication
Emotional Intelligence
Leadership
Time Management
Creativity
Flexibility
Critical Thinking
Teamwork
Adaptability
Problem-Solving
