Welcome to Canon! We are a global leader in digital imaging and office solutions, dedicated to providing our clients with cutting-edge technology and exceptional customer service. We are currently seeking a Client Services II Representative for our Reception/Office Services team. In this role, you will serve as the first point of contact for our clients and ensure their needs are met in a timely and professional manner. As a member of our team, you will play a vital role in maintaining our reputation for excellence and building strong relationships with our clients. If you are a customer-focused individual with exceptional communication and organizational skills, we would love to have you on our team.
Greet and welcome clients in a friendly and professional manner.
Serve as the first point of contact for all client inquiries and requests.
Answer phone calls and respond to emails in a timely and efficient manner.
Determine the needs of clients and direct them to the appropriate department or team member.
Provide information about Canon products and services to clients.
Handle and resolve client complaints or issues in a calm and professional manner.
Maintain a clean and organized reception area.
Schedule appointments and maintain the appointment calendar.
Monitor and manage incoming and outgoing mail and packages.
Maintain accurate records of client interactions and transactions.
Collaborate with other team members to ensure smooth and efficient operations.
Continuously strive to improve the client experience and provide exceptional customer service.
Stay updated on Canon products and services to effectively communicate with clients.
Proactively identify and address any potential issues or concerns from clients.
Build and maintain strong relationships with clients to promote customer loyalty.
Adhere to company policies and procedures at all times.
Assist with office tasks and projects as needed.
Where is this job?
This job is located at Rochester, NY, USA
Job Qualifications
Excellent Communication Skills: The Client Services Ii Representative Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Clients And Colleagues In A Professional Manner.
Customer Service Experience: This Role Requires Previous Experience In A Customer Service Position, Preferably In A Similar Industry, To Ensure The Ability To Handle Client Inquiries, Complaints, And Requests In A Prompt And Efficient Manner.
Organizational Skills: A Client Services Ii Representative Must Have Strong Organizational Skills To Manage A High Volume Of Client Requests And Inquiries While Maintaining Accuracy And Attention To Detail.
Computer Proficiency: Proficiency In Microsoft Office Suite And Other Relevant Software Is Essential For This Role To Effectively Manage Client Databases, Create Reports, And Handle Other Administrative Tasks.
Problem-Solving Abilities: The Ideal Candidate Should Possess Strong Problem-Solving Skills To Identify And Resolve Client Issues Promptly And Effectively, Providing A Positive Experience For The Client.
Required Skills
Communication
Time Management
Multitasking
Interpersonal Skills
Attention To Detail
Conflict Resolution
Customer Service
Organization
Problem-Solving
Adaptability
Team
Technical Knowledge
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
Decision-Making
