Welcome to Lexmark International! We are a leading global provider of printing and imaging solutions, and we are looking for a talented and passionate Field Service Specialist to join our team in Colombia. In this role, you will have the opportunity to work with cutting-edge technology and provide exceptional technical support to our customers. If you are a self-motivated individual with a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity. Keep reading to learn more about the qualifications we are looking for in our ideal candidate.
Provide exceptional technical support to customers in a timely and professional manner.
Troubleshoot and resolve technical issues related to printing and imaging solutions.
Install, configure, and maintain printing and imaging equipment at customer sites.
Conduct training sessions for customers on the proper use and maintenance of equipment.
Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling services.
Maintain detailed and accurate records of service calls, repairs, and customer interactions.
Keep up-to-date with the latest technology and product developments in the printing and imaging industry.
Work independently and efficiently to meet service targets and deadlines.
Communicate effectively with customers to understand their needs and provide appropriate solutions.
Collaborate with team members to share knowledge, best practices, and provide support when needed.
Adhere to company policies and procedures, including safety protocols, at all times.
Travel to customer sites as needed to provide on-site technical support.
Represent Lexmark International in a professional and positive manner at all times.
Continuously strive to improve customer satisfaction and exceed expectations.
Take ownership of customer issues and follow through until resolution is achieved.
Where is this job?
This job is located at Colombia
Job Qualifications
Fluency In Spanish And English: As A Field Service Specialist In Colombia, It Is Essential To Be Fluent In Both Spanish And English To Effectively Communicate With Customers And Colleagues.
Technical Knowledge And Experience: The Ideal Candidate Should Have A Strong Technical Background And Experience In Troubleshooting, Repairing, And Maintaining Office Equipment Such As Printers And Copiers.
Customer Service Skills: Excellent Customer Service Skills Are Crucial For This Role As The Field Service Specialist Will Be Interacting With Customers On A Daily Basis And Must Be Able To Provide Prompt And Professional Support.
Flexibility And Adaptability: This Position May Require Travel Within Colombia To Service Various Customer Locations, So The Ability To Adapt To Different Environments And Work Schedules Is Important.
Strong Problem-Solving Abilities: The Field Service Specialist Must Be Able To Think On Their Feet And Come Up With Innovative Solutions To Technical Issues That May Arise In The Field. This Requires Strong Problem-Solving Skills And The Ability To Work Independently.
Required Skills
Troubleshooting
Software
Communication
Time Management
Multitasking
Diagnostic Skills
Customer Service
Equipment Maintenance
Problem-Solving
Technical Expertise
Service Delivery
Device Installation
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Teamwork
Adaptability
Problem-Solving
Decision-Making
