Are you a hands-on problem solver with a passion for technology? Do you thrive in a fast-paced, customer-focused environment? If so, Canon is looking for you! We are seeking a skilled Field Service Technician I to join our team and provide high-quality, on-site support to our valued customers. As a member of our field service team, you will have the opportunity to use your technical expertise and customer service skills to ensure our clients receive the best possible experience with their Canon products. If you have a strong work ethic, excellent communication skills, and the ability to troubleshoot and repair complex equipment, we want to hear from you!
Provide on-site technical support to customers for Canon products, ensuring timely and effective resolution of issues.
Troubleshoot and repair complex equipment, including printers, copiers, and scanners.
Communicate with customers in a professional and courteous manner, addressing their concerns and providing guidance on product usage and maintenance.
Maintain accurate records of service calls, including details of issues, solutions provided, and parts used.
Collaborate with team members and other departments to identify and implement process improvements for better customer service.
Keep up-to-date with new product releases and technical advancements to provide the best support to customers.
Adhere to company safety policies and procedures while working on customer sites.
Maintain a clean and organized work vehicle and inventory of tools and parts.
Provide training and support to customers on proper product usage and maintenance.
Represent Canon in a professional and positive manner, promoting the company’s values and commitment to customer satisfaction.
Where is this job?
This job is located at Burr Ridge, IL, USA
Job Qualifications
Technical Expertise: A Field Service Technician I At Canon Should Have A Strong Understanding Of Electronics And Mechanics, As Well As Experience With Troubleshooting And Repairing Technical Equipment.
Communication Skills: Excellent Communication Skills Are Essential For A Field Service Technician I At Canon, As They Will Need To Effectively Communicate With Customers And Colleagues In Order To Diagnose And Resolve Technical Issues.
Customer Service Orientation: Canon Values Providing Exceptional Customer Service, And A Field Service Technician I Should Be Dedicated To Ensuring Customer Satisfaction Through Prompt And Effective Resolution Of Technical Issues.
Time Management And Organizational Skills: Field Service Technicians At Canon Are Often Responsible For Managing Their Own Schedules And Completing Multiple Service Calls In A Day. Therefore, Strong Time Management And Organizational Skills Are Crucial For Success In This Role.
Physical Stamina: The Job Of A Field Service Technician I At Canon May Involve Lifting And Moving Heavy Equipment, As Well As Working In Various Environments, Such As Outdoor Or Industrial Settings. Therefore, Physical Stamina Is Important For This Role.
Required Skills
Communication
Time Management
Multitasking
Attention To Detail
Customer Service
Equipment Maintenance
Problem-Solving
Software Installation
Technical Troubleshooting
Diagnostics
Repair And Upkeep
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Organization
Teamwork
Adaptability
Problem-Solving
