At GEICO Auto Insurance, we are dedicated to providing exceptional customer experiences through innovative technology solutions. As a Senior Product Manager for our Conversational Chatbot, you will play a vital role in shaping the future of customer interactions in the insurance industry. We are seeking a highly skilled and experienced individual who is passionate about utilizing cutting-edge technology to revolutionize the way we engage with our customers. Join our dynamic team and drive the development and implementation of our conversational chatbot, while collaborating with cross-functional teams to deliver a seamless customer experience. If you are a strategic thinker, possess excellent leadership skills, and have a track record of successfully managing product development and launches, we want to hear from you.
Develop and execute a strategic plan for the development and implementation of the Conversational Chatbot product, in line with the overall company goals and objectives
Lead and manage the entire product lifecycle, from ideation to launch, ensuring timely delivery and high-quality output
Collaborate with cross-functional teams, including engineering, design, marketing, and customer service, to gather requirements, define product specifications, and prioritize features
Conduct market and competitive research to identify trends and opportunities for the chatbot product, and use insights to inform product decisions
Create and maintain product roadmaps, outlining key milestones, timelines, and deliverables
Monitor and analyze product performance metrics, and use data to drive product improvements and optimizations
Act as a subject matter expert and champion for the Conversational Chatbot product, both internally and externally, and represent the product in meetings and presentations
Manage relationships with external vendors and partners, ensuring alignment and timely delivery of services and products
Mentor and provide guidance to junior product team members, fostering a collaborative and high-performing work environment
Stay up-to-date with industry developments and advancements in conversational AI and technology, and identify opportunities for innovation and differentiation within the product.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
Bachelor’s Degree In Computer Science, Engineering, Or Related Field.
Excellent Communication And Leadership Skills, With The Ability To Collaborate With Cross-Functional Teams And Stakeholders.
Minimum Of 7 Years Of Experience In Product Management, Specifically With Chatbot Technology.
Proven Track Record Of Successfully Launching And Managing Conversational Chatbot Products.
Strong Analytical Skills And Ability To Use Data To Drive Product Decisions And Improvements.
Required Skills
Project Management
Data Analysis
Market Research
Agile Methodology
Stakeholder Management
Chatbot Development
Product Strategy
Customer Insights
User Experience (UX)
Artificial Intelligence (Ai)
Soft Skills
Communication
Leadership
Time Management
Creativity
Flexibility
Teamwork
Collaboration
Adaptability
Problem-Solving
Empathy
