x Are you a skilled problem solver with a passion for making a difference in the healthcare industry? Look no further! Beckman Coulter is seeking a dedicated and knowledgeable Technical Support Specialist in Hematology and Urine Analysis to join our team. As a global leader in diagnostic testing solutions, we are committed to providing our customers with the highest level of technical support. If you thrive in a fast-paced environment and have a strong background in hematology and urine analysis, we want to hear from you!
Provide technical support for customers: The primary responsibility of the Technical Support Specialist will be to provide timely and effective technical support to customers using Beckman Coulter’s hematology and urine analysis products. This includes troubleshooting technical issues, responding to inquiries, and providing solutions to problems.
Maintain product knowledge: The Specialist will need to have a thorough understanding of the company’s products, including their functions, capabilities, and potential issues. This knowledge will be essential in providing accurate and efficient technical support to customers.
Conduct product demonstrations: The Specialist may be required to conduct product demonstrations for customers to showcase the features and benefits of Beckman Coulter’s products. This will require the ability to effectively communicate technical information in a clear and concise manner.
Collaborate with cross-functional teams: The Specialist will need to work closely with other departments within the company, such as sales, marketing, and engineering, to gather information and provide a comprehensive technical support experience for customers.
Analyze customer data: The Specialist will be responsible for collecting and analyzing customer data to identify common technical issues and trends. This information will be used to improve products and provide better technical support to customers.
Develop training materials: The Specialist may be required to create training materials for internal and external use, including user manuals, troubleshooting guides, and product videos. These materials should be user-friendly and comprehensive to ensure customers can effectively use Beckman Coulter’s products.
Stay updated on industry trends: The healthcare industry is constantly evolving, and the Specialist will need to stay updated on the latest trends and developments in hematology and urine analysis. This will ensure that they are equipped to provide the most up-to-date technical support to customers.
Maintain excellent customer relationships: The Specialist will be responsible for maintaining positive relationships with customers by providing exceptional technical support and addressing any concerns or issues promptly.
Participate in product development: The Specialist may be involved in the development and testing of new products or product
Where is this job?
This job is located at Milan, Metropolitan City of Milan, Italy
Job Qualifications
Bachelor’s Degree In Medical Technology, Biochemistry, Or Related Field
Minimum Of 2-3 Years Of Experience In Clinical Laboratory Setting, Preferably In Hematology And Urine Analysis
Knowledge Of Beckman Coulter Hematology And Urine Analysis Instruments And Software
Strong Troubleshooting Skills And Ability To Quickly Diagnose And Resolve Technical Issues
Excellent Communication And Customer Service Skills, With The Ability To Train And Educate Laboratory Staff On Instrument Operation And Maintenance.
Required Skills
Troubleshooting
Data Analysis
Technical Support
Customer Service
Quality Control
Problem-Solving
Diagnostic Testing
Instrument Maintenance
Urine Analysis
Laboratory Equipment
Hematology Analysis
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
