Are you a highly skilled and experienced engineer with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Beckman Coulter is seeking a Sr. Field Service Engineer to join our team in Great Falls, Montana. In this role, you will have the opportunity to utilize your technical expertise and problem-solving skills to support our customers and ensure the successful operation of our industry-leading instruments. As a member of our team, you will play a critical role in maintaining and enhancing our reputation for excellence in customer service. We are looking for a driven and customer-focused individual with a strong background in engineering and a commitment to delivering the highest quality service. If this sounds like you, we invite you to apply for this exciting opportunity.
Provide exceptional customer service by responding promptly and effectively to customer inquiries and concerns.
Utilize technical expertise to troubleshoot and resolve technical issues related to our instruments.
Conduct routine maintenance and repairs on instruments to ensure optimal performance and customer satisfaction.
Communicate effectively with customers to schedule and coordinate service visits, and provide updates on service progress.
Maintain accurate records of service activities, including service reports and customer communication.
Collaborate with other team members and departments to ensure timely resolution of customer issues.
Keep up-to-date with the latest developments and advancements in our instruments and technology.
Train and mentor junior engineers to enhance their technical skills and knowledge.
Provide feedback and suggestions to improve our products and processes based on customer feedback.
Represent the company in a professional manner at all times, maintaining a positive and customer-focused attitude.
Adhere to all company policies, procedures, and safety guidelines.
Where is this job?
This job is located at Great Falls, MT, USA
Job Qualifications
Strong Technical Skills And Knowledge Of Beckman Coulter Products And Systems.
Bachelor’s Degree In Engineering Or A Related Field, Preferably With A Focus On Electrical Or Mechanical Engineering.
Minimum Of 5 Years Of Experience In A Field Service Engineering Role, Preferably In The Medical Device Industry.
Excellent Problem-Solving And Troubleshooting Abilities, With A Customer-Focused Mindset.
Willingness To Travel Frequently To Customer Sites, Often On Short Notice, And Ability To Work Independently And As Part Of A Team.
Required Skills
Project Management
Inventory Management
Troubleshooting
Technical Support
Problem Solving
Customer Service
Quality Control
Equipment Maintenance
Diagnostics
Calibration
Training And Education
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Flexibility
Teamwork
Adaptability
Problem-Solving
