Welcome to Calvin Klein – where fashion, innovation, and customer experience converge. We are currently seeking a dynamic and experienced Deputy Manager of Customer Experience and Sales to join our team. In this role, you will play a crucial part in driving sales and enhancing our customers’ overall shopping journey. As a leader in our organization, you will have the opportunity to utilize your exceptional customer service skills and strategic thinking to elevate our brand and exceed our sales goals. If you are a highly motivated individual with a passion for fashion and a proven track record in sales and customer experience, we want you to join our team.
Develop and implement strategies to enhance the overall customer experience and drive sales growth.
Oversee and manage the daily operations of the customer experience and sales team.
Train, mentor, and motivate team members to deliver exceptional customer service and achieve sales targets.
Monitor and analyze customer feedback and sales data to identify areas for improvement and implement necessary changes.
Collaborate with other departments, such as marketing and merchandising, to ensure a cohesive and seamless customer experience.
Handle and resolve escalated customer issues and complaints in a timely and professional manner.
Stay updated on industry trends and customer preferences to make informed decisions and recommendations.
Develop and maintain relationships with customers to promote brand loyalty and retention.
Conduct regular performance evaluations and provide feedback to team members.
Prepare and present sales reports and strategies to senior management.
Assist with managing inventory levels and implementing effective merchandising strategies.
Maintain a positive and professional work environment and lead by example.
Ensure compliance with company policies and procedures.
Represent the brand and uphold its values at all times.
Where is this job?
This job is located at 20061 Carugate, Metropolitan City of Milan, Italy
Job Qualifications
Bachelor’s Degree In Business Administration, Marketing, Or Related Field.
Minimum Of 3-5 Years Of Experience In Customer Service And Sales, Preferably In The Retail Industry.
Strong Leadership And Management Skills, With Experience In Supervising And Developing A Team.
Excellent Communication And Interpersonal Skills, With The Ability To Interact Effectively With Customers And Colleagues At All Levels.
Proven Track Record Of Driving Sales And Achieving Targets, With A Focus On Providing Exceptional Customer Experience.
Required Skills
Communication
Time Management
Team Management
Product Knowledge
Problem Solving
Leadership
Conflict Resolution
Customer Service
Sales Analysis
Sales Strategy
Retail Operations
Marketing Expertise
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
